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INTRODUCTION 

Do you own a vehicle with a factory installed defective or damaged UConnect 4 8.4-inch touchscreen UAQ or UAS radio? These Infotainment systems are featured in many Chrysler / Dodge / Jeep / RAM vehicles from 2017-2020 as listed below. Repair or replace yours today! Some common problems with these systems are the following:

  • Touchscreen Related - Cracked, shattered, dented, scratched, or worn digitizer. Many times the screen will not respond to touch. The LCD display may also appear black or blank resulting from internal failure.
  • Circuit Board Related - Sierra Wireless module air card failure. No power, no video, no sound, or stuck on initial power on splash/logo screen. Failed update or interrupted update causing reboot loop. MMC failure. BOLO error.
  • Navigation Related (UAQ) - GPS fails to pinpoint your location, NAV stuck in "Loading" loop or map database undefined.
  • Sirius Satellite Radio - Tuner failure or broken fakra barb.
  • Connectors - Broken rear Fakra or molded connectors.
  • Software/Firmware - Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.

 

SERVICES

  • Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged system as a core with the enclosed return shipping label. It's that easy!
  • Please Repair My Display - Select this option to have your system professionally repaired. Simply remove your system and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.

 

VEHICLE COMPATIBILITY

2017-2021 Chrysler 300
2017-2021 Dodge Challenger
2017-2021 Dodge Charger
2018-2020 Dodge Durango
2019-2021 Jeep Cherokee
2018 Jeep Grand Cherokee
2018-2021 Jeep Compass
2018-2021 Jeep Wrangler JL
2020-2021 Jeep Gladiator
2018 Ram Truck 1500-5500

  • Please let us know your vehicle's year/make/model upon checkout using our Compatibility Guarantee form. What's This?
  • If you don't see your vehicle listed, use our Year/Make/Model search located towards the top of your screen to find products tailored to your specific vehicle!

 

INSTALLATION

Simply remove and replace your vehicle's factory installed defective/damaged radios. Most radios are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.


 

    THINGS TO KNOW

    • Please refer to our Repair Authorization Form for our service terms and FAQs.
    • Replacement or repaired system will contain the latest & greatest software/firmware update. It is not guaranteed to contain the latest navigation update if equipped.
    • If replacing a defective system in a Jeep Cherokee a PROXI alignment must be performed at your local FCA dealer.

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