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INTRODUCTION 

Do you own a vehicle with a factory installed defective or damaged Ford Sync 1 GPS Navigation Radio? Repair or replace yours today! Some common problems with these units are the following:

  • Touchscreen Related - Cracked, shattered, dented, scratched, or worn digitizer. Many times the screen will not respond to touch. The LCD display may also appear black or blank resulting from internal failure.
  • Circuit Board Related - No power, no video, no sound, or stuck on initial power on splash/logo screen.
  • Navigation Related - GPS fails to pinpoint your location, black screen after pressing "Map" button, or no navigation database found.
  • CD Drive - Screen shows "Read Error" or "Reading" for a long period of time after disc is inserted. Many times the internal CD mechanism will get jammed so inserting a disc or ejecting a disc is impossible. Many times a defective mechanism will also emit an audible clicking sound.
  • Internal Hard Disc Drive - No navigation database found, Gracenote files missing or inoperable. Unable to copy music to HDD.
  • Connectors - Broken rear Fakra or molded connectors.
  • Software/Firmware - Buggy or lagging operating system. In many cases this can be resolved after we load the latest available software update.

SERVICE OPTION

  • Full Replacement - Please select this option and we will send you a fully refurbished product. Once you receive it swap the products and return your defective or damaged unit as a core with the enclosed return shipping label. It's that easy!
  • Please Repair My Radio - Select this option to have your radio professionally repaired. Simply remove your radio and ship it to our facility along with our Repair Authorization Form. Allow 2-3 days for repair and we will return it to you with a full warranty.

VEHICLE COMPATIBILITY

This repair service is compatible with the vehicles below. Be sure to select your radio configuration prior to adding this product to your cart.

Config 1 - Clarion Radio with Green LED
2009-2014 Ford Expedition
2009-2010 Ford Explorer
2009-2010 Ford Explorer Sport Trac
2009-2010 Ford Superduty
2009-2010 Ford Edge
2009-2010 Ford Escape
2010-2014 Ford E-Series Econoline
2009-2010 Ford F-150 *After-factory install only

Config 2 - Clarion Radio with Blue LED
2011-2012 Ford SuperDuty *Also includes 13'-16' after-factory installed upgrades
2011-2012 Ford F-150 *After-factory install only
2011-2012 Ford Escape

Config 3 - Clarion Stacker Radio System
2009-2012 Ford F-150 - Factory Installed
2009-2014 Mustang - Factory Installed

  • Please let us know your vehicle's year/make/model upon checkout using our Compatibility Guarantee form. What's This?
  • If you don't see your vehicle listed, use our Year/Make/Model search located towards the top of your screen to find products tailored to your specific vehicle!

INSTALLATION

Simply remove and replace your vehicle's factory installed defective/damaged radio. Most are attached to the dash with 4 screws. Easily do it yourself or use one of our Verified Installers to assist.

Our YouTube page may also contain a video on how to remove and replace.

    THINGS TO KNOW

    • Please refer to our Repair Authorization Form for our service terms and FAQs.
    • If you own a Lincoln vehicle and you would like to replace your navigation radio please call us to special order.
    • The latest & greatest navigation software update is not guaranteed upon repair or replacement.

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