Due to high sales volume, shipping times for certain products could be delayed.


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Advanced Exchange vs Return for Exchange

Did you receive a troubled product? Do you not have the time to wait for yours to be sent back for repairs or replacement? Purchase an advanced exchange today! We'll look up your original order and prepare a replacement product to be sent as soon as possible. Once we receive, inspect, and test your troubled product we will refund this deposit payment in full. It's that easy!

After your advanced exchange purchase, simply fill-out our Advanced Exchange Form to expedite the process. Once complete, print and include with your return shipment.


  • You must still be within our 90-day or extended warranty (if purchased separately) period. If you are out of warranty you may contact the Infotainment Repair Service Department for a quote to have your component repaired.
  • You must contact our Support Department to try basic troubleshooting steps before ordering an advanced exchange. Most of the time issues can be easily resolved by over the phone/chat/ticket system tech support.
  • "Like for Like" exchanges only. You cannot use this service to upgrade to a different product.
  • Troubled product must be shipped back to us within 14 days of replacement product's arrival to be eligible for a full deposit refund.

Thank you for visiting and shopping at Infotainment.com

Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time:

All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates:

Shipping charges and delivery estimates for your order will be calculated and displayed at checkout.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes:

Infotainment.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).


Infotainment.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy:

Our ​Return Policy/Warranty Terms​ provides detailed information about options and procedures for returning your order.

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