Infotainment.com Shipping Policy:

Infotainment.com strives to ship all orders within 1-2 business days. However, all orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and many times programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume. If by day five (5) the order hasn’t shipped, the customer will get an email from customer service with an update regarding the status of their order. If a product is considered a custom or special order it will be noted within the product description or by the sales agent. In this case, order fulfillment may take as little as 2 weeks or as many as 6 weeks.

Domestic Shipping:

Infotainment.com is proud to offer FREE SHIPPING to anywhere in the U.S.A on any order over $99! – Orders that qualify for free shipping will be shipped via a carrier and shipping method that is at the discretion of Infotainment.com. Transit time for a order using free shipping can be as much as seven (7) business days (ground economy shipping). Expedited shipping is an option and offered within checkout. Next Day or Overnight shipping is only offered on a case-by-case basis.

 

Canada & International Shipping:

Infotainment.com packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days.

 

Lost / Missing / Stolen Shipments

Infotainment.com is not responsible or liable for lost, missing, or stolen shipments. It is recommended that a customer opts for signature confirmation and/or package insurance prior to checkout to help mitigate the liability of losing their shipment. Otherwise, customers are encouraged to monitor the expected delivery date of their order and make arrangements to accept a successful package delivery personally. If the order has been marked as delivered and the package is not found, the customer is encouraged to do their due diligence immediately to locate the missing package. The customer is encouraged to contact Infotainment.com customer service for assistance with his/her investigation.

General:

    • Verify the shipping address used within checkout to ensure it is correct

    • Look for a notice of attempted delivery

    • Look around the delivery location for your package. Many times carriers will place the package in a location that isn’t typical, ie. behind the fence, by the garage, near the mailbox, etc.

 For missing UPS/FedEx shipped packages:

    • A UPS 1-800-742-5877 or FedEx 1-800-463-3339 trace investigation must be initiated as soon as possible. This process takes up to 8 business days to be completed.

For missing USPS packages:

    • A US Postal Service 1-800-222-1811 trace investigation must be initiated as soon as possible. Many times USPS will suggest that it will take an extra 7 business days after the expected date of delivery to locate the package.

For missing packages that have been shipped to an APO/FPO:

    • Please note that the Military Postal Service Agency does not consider a package to be lost until 60 days after the date of mailing. If the customer still has not received their package after 60 days then please contact customer service to assist you in filing a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will be in contact to positively identify the owner and ship the item to the recipient should it be found.

In the event a lost or missing package is not recovered within 14-days (domestic shipments) or 30-days (international shipments) a police report may be required at the discretion of the customer support manager. All part numbers and/or serial numbers are recorded prior to shipping, this vital information will assist the police with the investigation. Depending solely on the circumstances, the customer support manager may opt to release another identical shipment requiring a direct signature of the original buyer.

shipping information

Shipping is free for any order over $99.00. We use the best carriers in the business to make sure your order arrives to you safely and on time. Once you’ve placed an order, you will receive an email notification to confirm your order details. Once your item is shipped, you will receive a second email with shipment details including the carrier and tracking information.

Your item(s) will prepare for shipment and ship from one of our 3 distribution warehouses. The items on your order will ship to you as they are available.

  • Items that are “In Stock” are estimated to ship within 1-2 business days.

  • Items that are on backorder due to nationwide shortages will have a delay in shipment which can range from  7-10 business days.

  • All orders come with our “Compatibility Guarantee” which reassures customers that what they purchase will be verified and many times programmed by a qualified technician for the customer’s exact vehicle. This process may delay the shipment depending on sales volume.

Canada & International Shipping:

Infotainment.com packages and ships orders to every continent in the world. Items shipped to Canada or internationally from the U.S.A will incur a shipping fee and applicable duties/taxes which is the sole responsibility of the customer. International shipment transit times range from 3-21 days.

To check on the status of your shipment, please visit your account page and refer to your order details.